Successes are measured not only in terms of increasing operational performance but also in terms of increasing efficiency, improving customer services and satisfying stringent environmental legislations. Implementation of the EDAMS systems has resulted in major improvements in many Utilities, through many and diversified EDAMS-IMIS projects, i.e.
- Operation of Municipal Call Centre: The Nelson Mandela Municipality in South Africa with the assistance of Hydro-Comp implemented an Integrated GIS, MIS, O&M, and network analysis system for the water supply and sewer distribution systems. Soon after the commencement of the project the Water and Sewer department decided to implement the EDAMS-Call centre module to address customer problems. The Hydro-Comp team accepted the challenge and soon enough a competent, efficient call centre was set up. In combination with the training of many departmental officials in the maintenance department on the system, soon the efficiency and productivity of addressing customer problems rose dramatically. Having seen this success the other Municipal departments requested that they should also use the Call Centre. This was initially thought to be a temporary step during the World Football games and it soon became evident that this service was as good as it gets and became a permanent feature of the Municipality.
- Operation of a Cloud Based Asset Management Regional Services Hub located in Belgrade – Serbia (2014): World Bank and the Water Supply Companies in the Danube River Catchment Area (IAWD) launched a project with main objective to create greater awareness about and improve Asset Management practices in the Danube region. The Program currently covers the water supply and sanitation sector in Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, FYR Macedonia, Moldova, Montenegro, Romania, Serbia, and Ukraine.
- Implementation of an integrated LIMS/Quality Management system (EDAMS-WQMIS) for handling all the Laboratories and the quality data of Nelson Mandela Municipality: the Department of Water Affairs in South Africa is implementing in Municipalities for some years now two comprehensive incentive-based regulation programs, namely the Blue Drop (BD) and Green Drop (GD) Certification Programmes. Compliance with such extensive regulations do not concern anymore only with Water Quality but cut across departmental boundaries, such as planning, operations, customer services and management.
Hydro-Comp Enterprises successfully implemented the EDAMS systems with the above approach with attention to the effectiveness within the core business processes. The implemented solution added value to the Local Authority’s Quality monitoring program effectively dealing with the management, monitoring and reporting of water quality data across Departments. Through the integration process the system manages heterogeneous results such as potable, Waste Water and Industrial Effluent and is being used as an Incident Management and Management Reporting tool and for billing purposes.