Successes are measured not only in terms of increasing operational performance but also in terms of increasing overall Utility performance. For example, the implementation of EDAMS Billing & Customer Information system has resulted in outstanding commercial improvements in quite a few cases, e.g.:
- Hydro-Comp has been operating in Egypt since 2002. It has successfully implemented Billing and Customer Information systems in the Governorates of Fayoum, Beni-Suef and Al Minia (USAID-funded commercial improvement project). Recent audits showed that the 3 Governorates improved dramatically their customer service and revenues both as an immediate result of implementation of the EDAMS systems and as further improvement thereafter as reflected in the table below.
Fayoum, Beni Suef, Al-Minia
Current 2013 Change to today Number of customers 1,600,000 119.5% Billed Revenue (LE / year) 235,400,000 325.7% Arrears (LE) 34,900,000 -53.5% Customers complaints response time 2 days 91.3% Collection Efficiency 84.0% 41.6% Actual Readings Vs Estimates 75.0% 73.1% NON-Revenue Water 32.0% -40.0% Revenue 197,694,000 502.6%
Note that Revenues increased on average by 74% immediately after implementation of the systems and over eight years increased over 5 times despite the fact that tariff increases were less than double over the same period.
- The Dar es Salaam Water and Sewerage Corporation in Tanzania serves over 170,000 connections and maintain a network over 2,000 kilometres long. Hydro-Comp implemented the EDAMS-IMIS solution together with commercial data validation exercise and acheived spectacular results witin the first two years of operations (increase of revenues by 45%) as reported and in the article below.
Dar es Salaam, Tanzania — (METERING.COM) — April 15, 2008 – The Dar es Salaam Water and Sewerage Corporation (DAWASCO) reports that its revenue collection has increased by 45% in the last couple of years, thanks to upgrading the outdated billing system and managing corruption more effectively. A report recently released by the utility also shows that the number of customers has increased by 92 percent, from 13,000 to 25,000. Revenues were poor because of poor quality commercial data, meter problems, fraud, staff-customer collusion, illegal connections, and poor debt management, according to the report, and all these matters are being addressed. Now the challenge is for DAWASCO to identify new sources of water and improve the number of connections, as many people in the country still have no piped water in their homes.
- In Botswana the figures for 17 towns as audited by the Government of Botswana reflect over the period 2001 – 2005 a reduction in arrears from 84% to 16%, and a 260% increase in the amounts billed (from 28 to 73 million Pula).