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Cyprus (Head Office)
249 Strovolos Avenue
Strovolos 2049, Nicosia, Cyprus
P.O .Box 27832, Engomi 2433, Cyprus

South Africa
Hydro-Comp Enterprises (SA)(Pty)Ltd
Bentley Office Park
Unit 5, Ground Floor
67 Wessel Road
South Africa

No 6A, The Courtyard
P/Bag X21, The Village

Villa57, Neighboring 4.District9
Al Shorouk City, Cairo, Egypt

Hydro - comp headquarters location

Successes are measured not only in terms of increasing operational performance but also in terms of increasing overall Utility performance. For example, the implementation of EDAMS Billing & Customer Information system has resulted in outstanding commercial improvements in quite a few cases, e.g.:

  • Hydro-Comp has been operating in Egypt since 2002. It has successfully implemented Billing and Customer Information systems in the Governorates of Fayoum, Beni-Suef and Al Minia (USAID-funded commercial improvement project). Recent audits showed that the 3 Governorates improved dramatically their customer service and revenues both as an immediate result of implementation of the EDAMS systems and as further improvement thereafter as reflected in the table below.
    Totals for:
    Fayoum, Beni Suef, Al-Minia
    Current 2013Change to today
    Number of customers1,600,000119.5%
    Billed Revenue (LE / year)235,400,000325.7%
    Arrears (LE)34,900,000-53.5%
    Customers complaints response time2 days91.3%
    Collection Efficiency84.0%41.6%
    Actual Readings Vs Estimates75.0%73.1%
    NON-Revenue Water32.0%-40.0%

    Note that Revenues increased on average by 74% immediately after implementation of the systems and over eight years increased over 5 times despite the fact that tariff increases were less than double over the same period.

  • The Dar es Salaam Water and Sewerage Corporation in Tanzania serves over 170,000 connections and maintain a network over 2,000 kilometres long. Hydro-Comp implemented the EDAMS-IMIS solution together with commercial data validation exercise and acheived spectacular results witin the first two years of operations (increase of revenues by 45%) as reported and in the article below.

    Water revenues in Tanzania rise

    Dar es Salaam, Tanzania — (METERING.COM) — April 15, 2008 – The Dar es Salaam Water and Sewerage Corporation (DAWASCO) reports that its revenue collection has increased by 45% in the last couple of years, thanks to upgrading the outdated billing system and managing corruption more effectively. A report recently released by the utility also shows that the number of customers has increased by 92 percent, from 13,000 to 25,000. Revenues were poor because of poor quality commercial data, meter problems, fraud, staff-customer collusion, illegal connections, and poor debt management, according to the report, and all these matters are being addressed. Now the challenge is for DAWASCO to identify new sources of water and improve the number of connections, as many people in the country still have no piped water in their homes.

  • In Botswana the figures for 17 towns as audited by the Government of Botswana reflect over the period 2001 – 2005 a reduction in arrears from 84% to 16%, and a 260% increase in the amounts billed (from 28 to 73 million Pula).

projects commercial Improvement - DWA Amounts billed yearly

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