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Get In Touch

Cyprus (Head Office)
249 Strovolos Avenue
Strovolos 2049, Nicosia, Cyprus
P.O .Box 27832, Engomi 2433, Cyprus

South Africa
Hydro-Comp Enterprises (SA)(Pty)Ltd
Bentley Office Park
Unit 5, Ground Floor
67 Wessel Road
Rivonia
Sandton
2128
Johannesburg
South Africa

Botswana
No 6A, The Courtyard
P/Bag X21, The Village
Gaborone

Egypt
Villa57, Neighboring 4.District9
Al Shorouk City, Cairo, Egypt

Hydro - comp headquarters location

Website Privacy Notice

This privacy notice describes how Hydro – Comp. Enterprises Limited (“Hydro-Comp”, “we”, “us”) process your information when you visit our website(s) (as listed in the website section below) regardless of where you visit it from, and tells you about your privacy rights.

Visiting our Websites

Hydro-Comp maintains three websites; our main site (www.edams.com), the forum site (https://edams.com/forums/) where product users or anyone interested in Hydro-Comp’s products can register and browse through the knowledge base and the forum, and an informative site (https://edams.com/SEEAM/).

How to Contact Us

Hydro-Comp is the Controller of your Personal Data. [We have appointed a Privacy Manager) who is responsible for overseeing questions in relation to this privacy notice.

Contact details

Email address:             privacy_manager@hydro-comp.com

Postal address:            249 Strovolos Avenue, 2049 Nicosia

Telephone:                  +357 22 478 500

You have the right to make a complaint at any time to the Office of the Commissioner for Personal Data, the Cypriot supervisory authority for data protection issues. You may find more information about making a complaint to the Office of the Commissioner of Data Protection by visiting the website www.dataprotection.gov.cy

What Personal Data We Collect About You Through Our Website

Most of the personal information we process is provided directly by you when you use our website(s) and when you use our online forms. In particular:

Purpose/Activity Type of data

Lawful basis for processing

When you make an enquiry, request or complaint by using our online “Contact Us” form, we process your Personal Data so we can fulfil your information request to us.

 

(a) your full name

(b) your e-mail

(c) your telephone

(d) the content of your message

 

Our legal basis for this processing is our legitimate interests in order to handle all requests, enquiries and complaints

When you register or sign- in the “Edams forums” (a)               your username

(b)               your name

(c)                your e-mail

As you interact with our website, we may collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. We also use cookies to define types of website visitors, and to keep our website updated and relevant. Please see the section below titled Cookies and Social Media Plugins for further details. Data collected through cookies For any cookies which are not strictly necessary for the operation of our website, we will seek your consent which you can withdraw at any time.

Who We Share Your Personal Data With

We may share your Personal with third parties in the ways that are described in the table below.

Recipients Why we share it
Service Providers Our service providers provide us support including, for example, website development, hosting, maintenance, backup, storage, virtual infrastructure, and other services which may require them to access or use Personal Data about you.
Professional Advisers Our lawyers, accountants, bankers, auditors and insurers may need to review your personal data to provide consultancy, compliance, banking, legal, insurance, accounting and similar services.
Legal and Tax Authorities, Regulators and Participants in Judicial Proceedings Hydro-Comp may disclose your Personal Data if we believe it is reasonably necessary to comply with a law, regulation, order, subpoena, or audit or to protect the safety of any person, to address fraud, security or technical issues, or to protect our legal rights

How long we store your Personal Data

We will only retain your Personal Data for so long as we reasonably need to use it for these purposes unless a longer retention period is required by law (for example for regulatory purposes). You can find out more about the retention periods of your Personal Data by contacting us at the contact details provided above in the “How To Contact Us” section of this Notice.

Where We Store Your Personal Data

Your Personal Data are held in Cyprus. Personal Data that you provide us may be stored, processed and accessed by us, our staff, sub-contractors and third parties with whom we share Personal Data in Cyprus or elsewhere inside or outside of the EU for the purposes described in this notice. We may also store Personal Data in locations outside the direct control of the Company (for instance, on servers or databases co-located with hosting providers).

International Transfers

Whenever we transfer your Personal Data outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your Personal Data to countries that are deemed to provide an adequate level of protection for Personal Data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commissioner which give Personal Data the same protection it has in Europe.

Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.

How We Protect Your Personal Data

Hydro-Comp uses industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such persons are subject to a contractual duty of confidentiality.

We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event that personal information is compromised as a result of such a breach of security, Hydro-Comp will promptly notify those persons whose personal information have been compromised, in accordance with the notification procedures required by applicable law.

Cookies and Social Media Plugins

Cookies

Our websites use cookies. Cookies are small data files, created and stored by the internet browser on your computer’s hard drive. Accessing a website may result in a cookie being saved on your operating system. This cookie contains specific string of characters that allows the browser to be clearly recognized every time the website is accessed.

We use cookies to make our websites more user-friendly and to gather information about the use of our websites that will help us improve them.

Cookies are stored on the user’s computer and transferred to us. That is why you as the User have full control over cookie implementation. You can deactivate or restrict cookies by changing your browser settings. Cookies already stored on your hard drive can be deleted at any time. This can also be done automatically. However, disabling cookies for our website may result in some functions not working properly.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Social Media Plugins

On certain webpages of our websites we have the so-called social media plugins, in particular [Facebook’s “like” button, Twitter’s buttons, LinkedIn’s button and Google’s YouTube’s button.] When you visit our websites, your browser will establish a direct connection to the respective [Facebook, Google, LinkedIn and/or Twitter] server and load the button from there. At the same time Facebook, Google, LinkedIn and/or Twitter will know that the respective page on our website has been visited. This processing is based on your consent.

We have no influence on the data that [Facebook, Google, LinkedIn and Twitter] collect on the basis of the buttons. According to the available information, however, if you do not click on the respective buttons no personal data will be collected and stored unless you have logged onto to your [Facebook, Google, LinkedIn or Twitter account]. In that case certain user data (including your IP address at the time) may be collected and linked to the account information already present at [Facebook, Google LinkedIn or Twitter], respectively. If you wish to prevent this, please log out of your social media accounts before visiting our websites.

In addition, clicking a button may also lead to a collection of certain data, such as the user’s IP address. [Facebook, Google, LinkedIn or Twitter] may set cookies as well, unless you have disabled the acceptance and storage of cookies in your browser settings.

We receive no information from [Facebook, Google, LinkedIn or Twitter] about which social media buttons you may have clicked or seen on our websites, but, if at all, we may receive a summarized, non-person-related statistical report on the use of the buttons.

If you wish to obtain more information on the subject go to:

  • Facebook’s Privacy Policy here
  • Google’s Privacy Policy here
  • Twitter’s Privacy Policy here
  • LinkedIn’s Privacy Policy here

Your Rights

You can request access to your personal data including copies of all the Personal Data we hold about you and you can request for these to be corrected in case they are inaccurate.

You can object to the processing of your data where we are relying on a legitimate interest to process it and, you can always object if your Personal Data is being processes for direct marketing purposes.

You can ask us to suspend the processing of your Personal Data for example if you want us to establish its accuracy or the reason for processing it.

You can also request us to delete or remove your Personal Data when there is no good reason for us to continue processing it.

Furthermore, whenever we rely on your consent to process your Personal Data you may withdraw your consent at any time.

How to exercise your rights.

If you want to exercise any of the rights described above, please contact us using the contact details in the Contact Us section in our website or by e-mailing/writing to us at the addresses provided in the “How to Contact Us” section of this Notice.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data or to exercise any of your other rights. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

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