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Get In Touch

Cyprus (Head Office)
249 Strovolos Avenue
Strovolos 2049, Nicosia, Cyprus
P.O .Box 27832, Engomi 2433, Cyprus

South Africa
Hydro-Comp Enterprises (SA)(Pty)Ltd
Bentley Office Park
Unit 5, Ground Floor
67 Wessel Road
South Africa

No 6A, The Courtyard
P/Bag X21, The Village

Villa57, Neighboring 4.District9
Al Shorouk City, Cairo, Egypt

Hydro - comp headquarters location

EDAMS Call Centre improves customer service and maintenance productivity

EDAMS Call Center flow chart

Integrates Call centre with Work management

Deals with customer complaints and emergencies– mainly Network related complaints. Integrates seamlessly call centre functionality to work order management, scheduling and dispatch functionality and real-time monitoring.

User friendly

The system is user friendly basically using one screen to carry out all required operations.

EDAMS Call Center - Main features

  • Customer may get feedback via email
  • Diversion to the relevant department is done automatically by allocating problem type to depts.
  • Personal assignment to selected employees
  • Manpower and resources to be used can be scheduled
  • Diversion of the problem can be done from one department to the other.
  • If Customer is not happy the problem can be re-opened or a new one opened and linked to the first.

For more information see pamphlet:

EDAMS Maintenance (Call Centre) 5.0

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