Integrates Call centre with Work management
Deals with customer complaints and emergencies– mainly Network related complaints. Integrates seamlessly call centre functionality to work order management, scheduling and dispatch functionality and real-time monitoring.
The system is user friendly basically using one screen to carry out all required operations.
EDAMS Call Center - Main features
- Customer may get feedback via email
- Diversion to the relevant department is done automatically by allocating problem type to depts.
- Personal assignment to selected employees
- Manpower and resources to be used can be scheduled
- Diversion of the problem can be done from one department to the other.
- If Customer is not happy the problem can be re-opened or a new one opened and linked to the first.
For more information see pamphlet: