Hydro-Comp Enterprises

Technical Support Form

When you submit your Technical Support request, it will be entered into our database for tracking purposes. It will be associated with a reference number. After an initial assessment by our support team, the resolution of the problem will be assigned to an appropriate engineer and a reply will be sent to you by email.

Please be as specific as possible when describing the problem. Items marked with * are required.

Please provide us with the following information in case we need to contact you:

Name*
Phone*
Email*
With which product are you experiencing difficulty?*
Which version of the software are you using?*
Please enter a brief one-line description of the problem *
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible issues)
If the problem causes any error messages to appear, please indicate the message here:
We may need to contact you for more information, such as if we have trouble reproducing the problem you describe. Please choose the "Submit" button to send the form to the Technical Support Team, or choose the "Reset" button to CLEAR the form and begin again.
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