EDAMS Support Stubs
Frequently Asked Questions
July 2010
We are unable to change the billing group, it gives us messages as shown in the screen shots below.
When positioning a customer in a walk route, i get the above message, then finally it give s me the screen shot below,
After inserting the previous account number, and then pressing okay, i get the message below
Answer to Support Stub #1:
What I found out was that customer walk routes sequences were messed up so system was unable to place customer to the new customer walk route. After I run the Customer walk routes resequencing from system maintenance problem was resolved.
go to system maintenanceàdata correctionsàrebuild tablesàre-sequence customer walk route
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Find attached the billing system errors we have encountered after an upgrade....
Also the system hangs when opening the application...
Answer to Support Stub #2:
It seems that this error is from the loader. Please try to execute edams_billing.exe manually from its folder. It should be something like C:\program files\edams(43)\bin\ edams_billing.exe. if you manage to start billing that way check build if it is the correct one.
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Support Stub #3
What does the user have to do in order to run EDAMS on MS Vista OS?
Answer to Support Stub #3:
In order for EDAMS to run on Vista environment you have to run below 2 steps:
- Set up administrator for Vista environment like described below:
- Click start run
- At the opened window type into the combo box: secpol.msc (as shown below) and hit enter
- Now a new window has opened. Look at this window and locate at the left panel local policies. Expand the node and select security options.
- Now security policies are shown on the right panel. Go to the right panel and locate user account control admin. (they are at the bottom as shown below)
- Now change where necessary User Account control policies to be the same as screen shoot.
- Right click EDAMS executable (e.g. edams_billing.exe) and click properties. Make sure that you run this executable with windows XP (service pack 2) compatibility
and check box at the same screen for running application as an administrator is checked.
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This problem below appears when printing any report with oracle server.
Answer to Support Stub #4:
run GRANT CREATE ANY VIEW TO HCS_REP query
with user: system and password: manager
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Step 2 is running fine but we can't input meter readings because of the access violation error we are getting each time we click on the Processing of meter readings per WR button.
Answer to Support Stub #5:
run step 2 again for these billing groups as normal. You will have to do the following:
1. Start new cycles for each billgroup - as these are new.
2. Run step 2 to create the MHHREADINGS_XXX table and populate it.
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There is a problem with step 2 crashing as below.
Answer to Support Stub #6:
it seems that you have installed only Service Pack 2 on SQL Server 2000. Please install Service Pack 4.
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