Overview

Traditional information systems and consulting solutions haven’t exactly proven their capacity to deal with these multi-faceted environments, and all too often result in projects that exceed their budgets, yet seldom produce any results that are sustainable over the medium term.
Addressing these issues on a sustainable and cost-efficient basis therefore requires a unique permutation of information systems and consulting services that deal with the Utility holistically and address both the institutional and distribution issues that impact Utility performance. The EDAMS approach also recognises the productivity improvements inherent in the structured use of information technology and its impact on Utility performance. The inventive use of management systems and consulting services have made it possible to develop more efficient and cost-effective methodologies that provide more benefits to the Utility:

• Increases in revenues by optimising the billing function and rehabilitating the revenue management and customer services functions.

• Reductions in operating expenses by optimising the utilization of existing network components, improving asset and maintenance management, and efficiently reducing and controlling losses.

• Rationalisation of capital expenditure and rehabilitation costs through the use of demand models and dynamic master plans;

• Long term sustainability by addressing the institutional and information systems environ-ments, empowering management, and at the same improving both the commercial and distribution functions of the Utility.
  

The Integrated Utility IT Solution

In order to do justice to the unique nature of Utility business, a range of widely disparate information and technical systems are required.
EDAMS Technology’s range of Management Systems interacts and integrates with:

• SCADA and telemetry systems for the monitoring and control of the operational behaviour of supply networks.

• Enterprise Resource Planning (ERP) system for enterprise business processes such as accounting and human resources, and

• Geographic Information Systems (GIS) for asset management, spatial referencing, map production and network analysis applications.
  

Range of EDAMS Management Systems

The Utility’s main business processes can conveniently be grouped into a number of management processes such as commercial management, enterprise services and production.

The EDAMS range of management systems covers the commercial, technical and planning functions of the Utility, and seamlessly integrates with SCADA, GIS and ERP to provide a coherent enterprise system solution for the modern Utility.
The industry-specific suite of systems is the culmination of an in-depth understanding of Utility business and engineering processes and comprises the following core components:

• EDAMS Billing and Customer Information – a comprehensive billing, customer services, meter and connection management system.

• EDAMS Operations & Maintenance – addresses all facets of the operation, maintenance and work order management of the supply network and network components.

• EDAMS Network Asset Management – interfaces to various GIS products; covers all facets of asset management, including the management of network data, risk assessments, asset valuations and life cycle assessments.

• EDAMS Demand Management – uses actual consumption, network operational and town planning data in order to facilitate dynamic demand forecasting, master planning and water balancing.

• EDAMS Network Analysis – for water and sewer networks, covering steady state analysis, extended simulation and water quality analysis.

For more please download: EDAMS Products Summary