Overview
Hydro-Comp IT Outsourcing Services enable the Utility to enjoy the risk-free benefit of using Utility-specific commercial or technical management systems at a low cost-of-ownership. They enable the Utility to focus on its core business and at the same time benefit from the improved productivity provided by modern information technology.
Hydro-Comp IT Outsourcing Services cover all facets of information technology – from the supply and implementation of a system to its operation, maintenance and support. This industry-specific service holds many benefits:
Keeping abreast with technology through the use of proven management systems that will grow with the customer and be maintained and upgraded when required.
Reliable and professional service – from structured system implementation to guaranteed service levels, management reporting, ongoing efficiency audits and monthly performance indicators.
Cost savings due to minimal initial capital outlay and no need for yearly upgrade or maintenance costs.
Access to specialised skills – drawing on Hydro-Comp’s industry expertise in both IT and water engineering to efficiently operate the systems and to assist management with productivity improvement programs.
Technical System Outsourcing
Technical outsourcing services cover a number of options, ranging from GIS and network asset management applications to maintenance management, work order scheduling and demand management systems.
Commercial System Outsourcing
The commercial outsourcing service involves a comprehensive commercial system that covers revenue management (billing, meter reading, revenue collection), customer information, web-based portals, and meter and connection management.
Levels of Outsourcing
The outsourcing services are flexible and can be tailored to suit customer requirements. Two levels of outsourcing services are available:
Application Management – the client buys and owns the systems and the service provider implements, administers, operates, supports and maintains it.
Application Service Provision (ASP) – where the service provider supplies and owns the systems in addition to implementing, administering, supporting and maintaining it.
The IT Outsourcing contract includes three main types of services as shown in the table below. System supply and implementation services are one-off costs and can be paid for outright on delivery, or can be discounted over the term of the outsourcing contract and included in the monthly outsourcing fee.
Maintenance and Support services are provided on a routine and repetitive basis over the term of the outsourcing contract and are included in the monthly outsourcing fee.
Consulting services can be provided at any stage of the contract and at the discretion of the client. They can be paid directly by the Client or can be carried out on a risk-reward basis with fees calculated as a percentage of the increase in revenues and decrease in operating costs.
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