Overview

Operation and Maintenance is a vehicle that allows a water authority to be cost effective and efficient in its maintenance practices. Utilities are becoming more and more business driven, and it is highly essential that in a competitive environment, customer satisfaction stays as a priority. Assets need to be looked after, and replaced when necessary, as that accounts for improved revenue and scope for growth. 

How do these benefits come about?

• By carefully structuring the various maintenance activities within the organization.

• Organising manpower into teams and stations, and clearly defining each individual’s duties.

• Making available support services for the various tasks. Support services come in the form of vehicles, plant and equipment. Hiring can be considered as an option in the event that the utility does not have the capacity to possess its own resources.

• By providing the right stores which can be stored in designated warehouses.

Bringing all this information into the Operation and Maintenance system gives users the opportunity to be able to track calls made by customers to call centres requesting maintenance services, monitor jobs carried out and those still pending, check how much stores is in stock and what needs to be replenished, and carry out budget assessments on work done or what still needs to be done. Ideally, the system acts as a helpful reminder as well when routine, proactive and preventive activities need to be done e.g. Pipe re-lining of the water network that must be done, say, once every year.

EDAMS Operations & Maintenance is a comprehensive technical information system that deals with the operation and maintenance of water supply networks and related works at Utilities. EDAMS Operations & Maintenance covers all facets of maintenance management, including proactive and preventive maintenance, as well as the management and optimal operation of the supply at the Utility. Product modules

As custodian of network logs and readings, it monitors information vital for the effective operation and maintenance of the network, as well as engineering planning and design activities.
Operations & Maintenance is a task-oriented program that fulfils the needs of the maintenance department of a utility. It is a system by which a variety of maintenance activities can be created, processed and scheduled in a cost-effective and efficient manner.
Maintenance Activities, which form the core of Operations & Maintenance, are processed and scheduled in such a way that they effectively pull together the information stored in the various functions of the system, including Human Resources, Stores and Inventory, and Support Services. This information is used to efficiently schedule activities to complete maintenance requests, whether they originated from internal scheduling programs or external requests.

For more please download: Operations & Management overview