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Cyprus (Head Office)
249 Strovolos Avenue
Strovolos 2049, Nicosia, Cyprus
P.O .Box 27832, Engomi 2433, Cyprus

South Africa
Hydro-Comp Enterprises (SA)(Pty)Ltd
No 3 Eglin Road,
Crescent East Block C,
1st Floor,
Sunninghill 2157
Johannesburg
South Africa

Botswana
No 6A, The Courtyard
P/Bag X21, The Village
Gaborone

Egypt
Villa57, Neighboring 4.District9
Al Shorouk City, Cairo, Egypt

Hydro - comp headquarters location

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Hydro-Comp IT Outsourcing Services enable the Organisation to enjoy the risk-free benefit of using Industry-specific commercial or technical management systems at a low cost-of-ownership. They enable the Organisation to focus on its core business and at the same time benefit from the improved productivity provided by modern information technology.
Hydro-Comp IT Outsourcing Services cover all facets of information technology – from the supply and implementation of a system to its operation, maintenance and support. This industry-specific service holds many benefits:

  • Keeping abreast with technology through the use of proven management systems that will grow with the customer and be maintained and upgraded when required.
  • Reliable and professional service – from structured system implementation to guaranteed service levels, management reporting, ongoing efficiency audits and monthly performance indicators.
  • Cost savings due to minimal initial capital outlay and no need for yearly upgrade or maintenance costs.
  • Access to specialised skills – drawing on Hydro-Comp’s industry expertise to efficiently operate the systems and to assist management with productivity improvement programs.

There are two main types of outsourcing offered depending on Customer needs and size:

  1. Hosting / Cloud computing for smaller organisations
  2. Comprehensive In-sourcing services involving the presence of Hydro-Comp’s personnel at the Customer’s premises.
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Technical systems Outsourcing

Outsourcing of the EDAMS Asset management and Infrastructure Planning systems commences on completion of their implementation and is carried out by dedicated Hydro-Comp personnel. In the case of smaller organisations Hosting/ Cloud computing is used with personnel situated at Hydro-Comp’s main area offices. In the case of larger organisations such personnel are resident at Client’s premises assigned to a newly formed “MIS” unit. They are assisted by back-office Hydro-Comp personnel as well as visiting Hydro-Comp personnel.

Apart from supporting Client users in their daily tasks the Outsourcing project has the following additional objectives:

  • To ensure the sustainability of a reliable network asset register. The asset register forms the basis of both a Maintenance Management system a Demand Management system and an Infrastructure Planning system
  • The provision of both Operational and Management reports
  • The support of a commercial rehabilitation program with the objectives of identifying and addressing problematic meters, problems in meter reading, unregistered/ illegal connections, consumers with wrong consumer type allocation, consumers with high wastage and internal leakage and non-paying consumers with the objective to reduce apparent losses and increase revenues.
  • The support of a network/ asset rehabilitation program (backlog) through supporting and coordinating condition assessment information and carrying out Financial Asset Valuation to determine effective asset life and refurbishment/ replacement times of Assets with the objective of compiling a cost effective asset rehabilitation plan within budgetary constraints as well as compliance with legislation.
  • The support of a network leakage detection program through (a) the compilation of detailed Water Audit per zone outlining quantity and type of losses per zone and (b) Hydraulic analysis to identify discrepancies on the ground; with the objective of reducing production costs
  • The support of a Water Quality Monitoring program ensuring healthy supply as well as compliance with legislation
  • The support of a Network Optimisation study for Water supply and Sewer disposal, maximising use of existing assets and minimising future capital costs
  • The support of a CALL Centre ensuring better service delivery and better customer service

Outsourcing Deliverables are impressive and they include:

itemType
1Initial reports - Methodology documents
1.1Support Methodology, Procedures and forms
1.2GIS Data Capture guidelines for networks
1.3Commercial Data Validation Methodology
1.4Network Data Evaluation & Validation Methodology
1.5Demand Analysis Methodology
1.6Lifecycle management of Utility Assets Methodology
1.7Water Network Optimisation Methodology
1.8Reduction & control of NRW Methodology
2Ad-hoc Reports
2.1Maps
2.2Bill of Quantities
2.3Element characteristics (list)
2.4Zones (list)
2.5Catchments (list)
2.6System components zones (list)
2.7Bulk meter readings (tables and graphs)
2.8Quality evaluation
2.9Network Data Evaluation
2.10Maintenance Management
3Monthly Reports
3.1Maintenance management report
3.2Water Quality Evaluation Report
3.3Commercial Data Evaluation Report
3.4MIS report
4Quarterly Reports
4.1Land Usage Analysis Report
4.2Demand Analysis Report
4.3Mass Balancing Report/ NRW Audit Report
5Six-monthly Reports
5.1Financial Valuation Report
6Reports from Studies - overall system
6.1Initial Land use analysis Discrepancy report
6.2Zone Analysis Discrepancy report
6.3Zone Analysis report
7Reports from Studies - per area
7.1Zone Operation manual
7.2Network Optimisation Study Report

For more information read: Outsourcing of EDAMS Technical systems 1.0

Commercial systems Outsourcing

Outsourcing of the EDAMS Billing and Customer Information systems commences on completion of their implementation and is carried out by dedicated Hydro-Comp personnel. In the case of smaller organisations Hosting/ Cloud computing is used with personnel situated at Hydro-Comp’s main area offices. In the case of larger organisations such personnel are resident at Client’s premises assigned to the Client’s Commercial department. They are assisted by back-office Hydro-Comp personnel as well as visiting Hydro-Comp personnel.

Apart from supporting Client users in their daily tasks the Outsourcing project has the following objectives that will lead to customer satisfaction and increased revenues:

  • To ensure accurate statements
  • To improve customer services and satisfaction levels
  • To improve meter reading and meter maintenance
  • To carry out effective debt management
  • To facilitate accurate reporting that will enhance management control and overall productivity
  • To ensure an accurate commercial database through proper meter management programs and data validation activities contributing towards the reduction and control of non-revenue water
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