skip to Main Content

Get In Touch

Cyprus (Head Office)
249 Strovolos Avenue
Strovolos 2049, Nicosia, Cyprus
P.O .Box 27832, Engomi 2433, Cyprus

South Africa
Hydro-Comp Enterprises (SA)(Pty)Ltd
No 3 Eglin Road,
Crescent East Block C,
1st Floor,
Sunninghill 2157
Johannesburg
South Africa

Botswana
No 6A, The Courtyard
P/Bag X21, The Village
Gaborone

Egypt
Villa57, Neighboring 4.District9
Al Shorouk City, Cairo, Egypt

Hydro - comp headquarters location

Menu

EDAMS Call Centre improves customer service and maintenance productivity

EDAMS Call Center flow chart

Integrates Call centre with Work management

Deals with customer complaints and emergencies– mainly Network related complaints. Integrates seamlessly call centre functionality to work order management, scheduling and dispatch functionality and real-time monitoring.

User friendly

The system is user friendly basically using one screen to carry out all required operations.

EDAMS Call Center - Main features

  • Customer may get feedback via email
  • Diversion to the relevant department is done automatically by allocating problem type to depts.
  • Personal assignment to selected employees
  • Manpower and resources to be used can be scheduled
  • Diversion of the problem can be done from one department to the other.
  • If Customer is not happy the problem can be re-opened or a new one opened and linked to the first.

For more information see pamphlet:

EDAMS Maintenance (Call Centre) 5.0

Back To Top