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Cyprus (Head Office)
249 Strovolos Avenue
Strovolos 2049, Nicosia, Cyprus
P.O .Box 27832, Engomi 2433, Cyprus

South Africa
Hydro-Comp Enterprises (SA)(Pty)Ltd
No 3 Eglin Road,
Crescent East Block C,
1st Floor,
Sunninghill 2157
Johannesburg
South Africa

Botswana
No 6A, The Courtyard
P/Bag X21, The Village
Gaborone

Egypt
Villa57, Neighboring 4.District9
Al Shorouk City, Cairo, Egypt

Hydro - comp headquarters location

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The EDAMS Customer Services Module is a comprehensive CRM system that deals with all the applications and activities related directly or indirectly to customers [Applications, Financial and Maintenance]. The module is used to not only satisfy customer requests but to also satisfy interdepartmental maintenance and finance requests.

customer financial services

Customer Services Modules – main features & more information

Customer Services includes the modules listed in the table below.

CodeNameBrief descriptionRead more
EDAMS Billing & Customer Services Systems (B&CI)
EDAMS Customer Services Systems
B&CI-CSMApplications (Basic CS)
  • Online capturing and updating of new applications and service changes
  • Processes Applications, Complaints, Notices
  • Traces applications and complaints through all stages of their processing cycle
  • Fully web-enabled and user-customisable
EDAMS B&CI-Customer & Financial Services 5.0
Financial Adjustments
  • Financial transactions, including adjustments to customer balances (Journals, credits, debits)
Connections / Meter Maintenance
  • Creates, issues and monitor customer services and meter maintenance requests arising from meter reading discrepancies or otherwise generated
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