The EDAMS- Billing & Customer Information system covers all facets of Commercial management, including on-line enquiries, direct sales, meter readings, walk route management, customer services, debt management, revenue collection, meter and connection management, monthly billing and management reporting in one integrated solution that embodies proven industry best-practices.
By enforcing high levels of data integrity, the system ensures an accurate billing database that will directly impact the bottom line of the services provider. It will:
- Lead to a reduction in revenues that are lost due to inaccurate statements
- Improve customer services and satisfaction levels, resulting in improved revenues collected and a reduction in overall arrears
- Facilitate accurate reporting that will enhance management control and overall productivity
- Initiate proper meter management programs and data validation activities contributing towards the reduction and control of non-revenue water.
In addition EDAMS billing is able to evaluate the commercial database, highlighting discrepancies that should be investigated and rectified. The system directly contributes towards a more effective commercial function and hence an increase in both amounts invoiced and revenue collected. A tariff analysis module also exists, enabling the user to project revenues under different scenarios as well as enforcing policy.
EDAMS Billing & Customer Information – main features & more information
The table below lists the different modules of the EDAMS Billing & Customer Information – Commercial Management system.
|Code||Name||Brief description||Read more|
|EDAMS Billing & Customer Services Systems (B&CI)|
|EDAMS Basic Commercial Management Systems|
|B&CI-CORE||Commercial Database||EDAMS B&CI-General Pamphlet 5.0|
|B&CI-CONV||Data Conversion Utility|
|B&CI-MREP||Management Reporting||EDAMS B&CI-Management Reporting Pamphlet 5.0|
|B&CI-eCRM||Web CRM Portal||EDAMS B&CI-Portal Pamphlet 5.0|
|EDAMS Customer Services Systems|
|B&CI-CSM||Applications (Basic CS)||EDAMS B&CI-Customer & Financial Services 5.0|
|Connections / Meter Maintenance||
|EDAMS Meter Reading Systems|
|B&CI-MET||Meter Reading||EDAMS B&CI-Meter Reading Pamphlet 5.0|
|EDAMS Revenue Management Systems|
|B&CI-REC||Receipting||EDAMS B&CI-Receipting Pamphlet 5.0|
|B&CI-REVC||Revenue Collection / Statement delivery|
|B&CI-BIL||Billing||EDAMS B&CI-Billing Pamphlet 5.0|
|B&CI-DEBT||Debt Management||EDAMS B&CI-Debt Management Pamphlet 5.0|
|EDAMS Commercial Planning Systems|
|B&CI-TAR||Tariff Analysis||EDAMS B&CI-Pricing Pamphlet 5.0|
|B&CI-CDE||Commercial Data Evaluation||EDAMS B&CI-Commercial Data Evaluation Pamphlet 5.1|
|B&CI-CDV||Commercial Data Validation||EDAMS B&CI-Commercial Data Validation (CDV) Pamphlet 3.0|