Overview

EDAMS Billing & Customer Information is a commercial management system that covers all facets of revenue management and customer services, including on-line enquiries, direct sales, meter readings, walk route management, debt management, revenue collection, meter and connection management, monthly billing and management reporting in one integrated solution that embodies proven industry best-practices.
By enforcing high levels of data integrity, the system ensures an accurate billing database that will directly impact the bottom line the water services provider. It will:

• Lead to a reduction in revenues that are lost due to inaccurate statements

• Improve customer services and satisfaction levels, resulting in improved revenues collected and a reduction in overall arrears

• Facilitate accurate reporting that will enhance management control and overall productivity

• Initiate proper meter management programs and data validation activities contributing towards the reduction and control of non-revenue water.

In addition EDAMS billing is able to evaluate the commercial database, highlighting discrepancies that should be investigated and rectified. The system directly contributes towards a more effective commercial function and hence an increase in both amounts invoiced and revenue collected. Product modules

Summary of Features:

Consumption Metering

• Interface directly to hand-held meter devices.

• Full discrepancy reports to improve meter reading accuracy and reduce errors

Revenue Collection

• Online enquiries with flexible receipting and reconciliation options.

• Multiple security levels and audit trails to ensure data integrity and prevent fraud.

Customer Services

• Enquiries & complaints.

• Online capturing and updating of new applications and service changes.

• Trace applications and complaints through all stages of their processing cycle.

• Create and monitor action requests

Reporting

• User-defined management and system reports with over 200 standard reports

Billing & Financial Administration

• Manage consumption data and generate charges before statement consolidation.

• Automated calculation of estimates and transaction lists with rollback facilities.

• Financial transactions, including adjustments to customer balances.

Maintenance

• Issue and monitor customer services and meter maintenance requests.

Add-on Modules

• Debt Management - flexible control of outstanding debt and payment agreements.

• Statement Delivery – complete walk-route management for efficient revenue collection.

• GIS Interface – integration with GIS systems for selective viewing of individual walk-routes.

• Pricing Analysis – sensitivity and elasticity analysis, consumption/revenue projections

• Utility portal– web-enabled customer services, enquiries and receipting

• Commercial Data Analysis – for evaluating data, supporting field-validation surveys and reconciling with results with billing database.

For more please download: billing overview